Licensing Services Representative (LSR1)

Benefits We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This position offers a hybrid remote schedule after training has been completed.

• Explain state and federal regulations, policy and procedures, rules, and departmental action codes to resolve customer problems.
• Review, analyze, and interpret driver and vehicle data included in supporting documentation to accurately establish, update, and/or correct driver and vehicle records
• Create driver and vehicle records when appropriate
• Review current and past state laws, federal regulations, departmental action codes, policies, and procedures.

• Three (3) years of work experience providing service to customers on the phone or in person, where explaining rules, policies, and/or procedures are regular daily functions.
• One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
• Experience using Microsoft Office Programs such as Microsoft Office, Word, Excel, and Outlook.

• Insurance Benefits
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Holidays
• Sick Leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional Leave

State of Washington Job Opportunities | Work that Matters