Customer Success Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Customer Success Manager (CSM) will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers.

• Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
• Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs

• Bachelor’s degree, strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field
• 3–5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR)

• 401k matching
• Health insurance
• Flight privileges

athenahealth offers IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.