Senior Experience Delivery Communications Specialist

The Sr Exp Delivery Comm Spec is responsible for partnering with market and corporate services leaders in the deployment of consumer experience initiatives across the system. This position actively engages in consumer-focused initiatives, developing and ensuring the execution of overall communication plans and toolkits for each activation. Additionally, this role follows the governance process for experience delivery deployments, translating needs and flexibly managing communications efforts with markets. Responsibilities for this role include designing, developing, and managing the SharePoint site for all Consumer Experience Delivery content, coordinating asset and collateral development as needed for given projects. The value you will bring to the team: Ensures that all deliverables meet quality standards and adhere to best practices and industry standards. Identifies potential risks and develops mitigation strategies to minimize impact on projects and operations. Develops and implements process improvements to enhance team efficiency and project outcomes. Leads and motivates teams to achieve high performance and foster a collaborative work environment. Ensures clear communication across teams, facilitating regular meetings to align on goals, progress, and challenges. Distributes resources effectively, ensuring each team has the necessary tools to meet their objectives. Tracks team performance through metrics and KPIs, providing feedback and addressing any issues promptly. Addresses technical and operational issues as they arise, facilitating solutions and ensuring minimal disruption to workflows. Communicates with stakeholders to provide updates, gather requirements, and manage expectations. The expertise and experiences you'll need to succeed: Bachelor's degree in Healthcare or Related Field 2 years of experience developing communications plans and toolkits 5 years of experience healthcare or related area Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results Competency in project and change management, working in a fast-paced and complex environment Big picture thinker, with ability to navigate the detail when needed Excellent verbal and written communication skills able to develop effective and succinct presentations Experience developing communication plans and toolkits for highly visible projects Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building Strong organizational skills Strong public presentation skills Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals Ability to tell a great story bringing audiences along so that ideas, concepts, and projects can move forward Self-directed with excellent team building skills Proficiency in Microsoft Office Suite Preferred Qualifications: Masters Degree in Healthcare or Related Field SharePoint website development experience Strong familiarity with AdventHealth markets and leadership SharePoint site development

• Partnering with market and corporate services leaders in the deployment of consumer experience initiatives across the system.
• Actively engages in consumer-focused initiatives, developing and ensuring the execution of overall communication plans and toolkits for each activation.
• Follows the governance process for experience delivery deployments, translating needs and flexibly managing communications efforts with markets.
• Designing, developing, and managing the SharePoint site for all Consumer Experience Delivery content.
• Coordinating asset and collateral development as needed for given projects.
• Ensures that all deliverables meet quality standards and adhere to best practices and industry standards.
• Identifies potential risks and develops mitigation strategies to minimize impact on projects and operations.
• Develops and implements process improvements to enhance team efficiency and project outcomes.
• Leads and motivates teams to achieve high performance and foster a collaborative work environment.
• Ensures clear communication across teams, facilitating regular meetings to align on goals, progress, and challenges.
• Distributes resources effectively, ensuring each team has the necessary tools to meet their objectives.
• Tracks team performance through metrics and KPIs, providing feedback and addressing any issues promptly.
• Addresses technical and operational issues as they arise, facilitating solutions and ensuring minimal disruption to workflows.
• Communicates with stakeholders to provide updates, gather requirements, and manage expectations.

• Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results
• Competency in project and change management, working in a fast-paced and complex environment
• Big picture thinker, with ability to navigate the detail when needed
• Excellent verbal and written communication skills able to develop effective and succinct presentations
• Experience developing communication plans and toolkits for highly visible projects
• Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building
• Strong organizational skills
• Strong public presentation skills
• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work
• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate
• Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals
• Ability to tell a great story bringing audiences along so that ideas, concepts, and projects can move forward
• Self-directed with excellent team building skills
• Proficiency in Microsoft Office Suite

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need. If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. Start your journey with a health care career at AdventHealth Corporate. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.