Wealth Data Applications Support Analyst (Assistant Vice President)

The Application Support Analyst for Wealth Data applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows within the wealth data domain.

• Operational Support: Provide Level 1/2 application support for critical wealth data platforms and applications, ensuring high availability and performance.
• Incident Management: Respond to and resolve production incidents promptly, performing root cause analysis and implementing preventative measures.
• Problem Management: Proactively identify recurring issues, analyze trends, and collaborate with development teams to implement long-term solutions.
• Process Improvement: Contribute to the development and enhancement of support processes, workflows, and best practices to improve efficiency and reduce operational risk.
• Subject Matter Expertise: Act as a subject matter expert for wealth data applications, providing guidance and support to business users and other IT teams.
• Technical Analysis: Conduct in-depth analysis of complex technical issues, using various tools and techniques to diagnose and resolve problems.
• Documentation: Create and maintain comprehensive documentation for support procedures, system configurations, and troubleshooting guides.
• Stakeholder Engagement: Communicate effectively with business stakeholders, development teams, and external vendors to manage expectations and provide timely updates.
• Leadership & Mentorship: Regularly assume informal/formal leadership roles, coach, and train new recruits, fostering a collaborative and high-performing team environment.
• Change Management: Participate in release management activities, including testing, deployment, and post-implementation support for new features and application upgrades.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 7+ years of experience in application support, with a focus on data-intensive financial applications, preferably in wealth management.
• In-depth disciplinary knowledge and expertise in wealth data processes and systems.
• Excellent analytical and problem-solving skills to filter, prioritize, and validate complex and dynamic information.
• Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Proven ability to work independently and as part of a team, often assuming leadership roles.
• Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively.
• Strong commitment to improving processes and workflows.

• 401k matching
• Health insurance
• Flight privileges

Discover your future at Citi