Senior Product Manager, Patient Experience, Scheduling

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Develop and execute a clear product vision and multi-release roadmap aligned with customer needs and business objectives
• Translate market insights, customer feedback, and data into actionable product requirements and prioritized backlog
• Articulate crisp requirements, user stories, and documentation and communicate those effectively with the scrum team
• Collaborate closely with engineering, design, customer success, and business stakeholders to deliver impactful scheduling solutions
• Develop clear business cases and define key performance indicators to measure product success and inform decisions
• Strongly driven by data and client feedback and focused on delivering in frequent, iterative value add steps rather than big-bang, multi-release waterfall
• Partner with product leadership and cross-functional teams to ensure alignment on priorities of product features and enhancements
• Foster a culture of innovation, ownership, and customer-centricity within the team
• Monitor industry trends and competitive landscape to keep athenahealth’s scheduling products at the forefront of innovation
• Drive continuous improvement in user experience, operational performance, and scalability of scheduling products
• Represent the customer, responsible for end-to-end customer journey and touchpoints
• Support priority client needs and help resolve product related prospect & client escalations

• Bachelor’s Degree
• 5+ years of relevant product management experience, preferably in healthcare technology or SaaS
• Understanding of healthcare / health IT environment preferred
• Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers
• Strong strategic thinking and ability to develop data-driven business cases
• Experience testing and validating value of products in the market
• Understanding of product management best practices
• Comfortable working in agile development environments, with deep collaboration across UX, engineering, and business teams
• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities
• Ability to explain your positioning to various people around the company in an effective way
• Excellent verbal and written communication skills, especially with senior leaders and customers

• 401k matching
• Health insurance
• Flight privileges
• Tuition assistance
• Employee assistance programs
• Commuter support
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.