Underwriting Services Coordinator

Are you looking for a customer centric role in the world of financial services? Do you excel in taking ownership, thinking outside of the box and putting the customer at the heart of what you do? Then this role could be the opportunity for you.

• Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks.
• In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation.
• Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
• Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries.
• In addition to supporting the timely resolution of credit control queries
• Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
• Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.
• Management of the UA Mailbox: Effectively and timely manage requests from UWR, brokers, and Credit Control.
• SOX Compliance: Participate in audits of premiums and commissions in collaboration with PWC.
• Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically CARGO ADVANTAGE for Marine management and the Portal for Casualty management.

• At least 2 years of experience in Operations.
• Professional language skills in English and Spanish. Portuguese would be a plus.
• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Competent in Microsoft Office – especially Excel.
• Strong customer service skills and customer centric attitude.
• Strong attention to detail and the desire to deliver and improve quality.
• Problem resolution and decision-making skills.
• Ability to work in a team environment as well as on own initiative.
• Effective communication skills (written, verbal, active listening)
• Ability to manage time, meet deadlines and prioritize.
• Result/outcome focused, self-motivated, flexible and enthusiastic
• Ability to manage with both internal and external parties
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Team worker and also able to work on own initiative
• Values continuous personal and professional development

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer
• Flexible Working

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.