Manager Attractions

Job Description & Requirements

• Maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.
• Helps ensure artistic and thematic integrity of attraction by working with Show Quality and Technical Services teams, as well as maintaining brand standards.
• Directly responsible for development of management team (typically 2-4 people)
• Maintains both labor and non-labor departmental budgets. Develops operating budgets and adjusts operations as necessary to identify and control budgets.
• Maintains the operational efficiency of attraction during park hours and seasonal/special events, with focus on low wait times while maintaining positive guest interactions
• Assist in the managing of events throughout the year
• Assists Talent Acquisition team for assurance most qualified candidates are hired/trained
• Ensures department understands and follows all company policies and procedures.
• Crisis management including Guests’ and Team Members Medical/Emergency situations
• Directly oversees management team, and oversees the supervision of all hourly staff and provides work direction, performance reviews, and coaching to team members
• Investigates incidents including Team Member/Guests’ complaints
• Acts as EHS Safety Team representative for the Team Members
• Creates and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs
• Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

• Minimum 5 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.

• 401k matching
• Health insurance
• Flight privileges

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.