Property & Energy Major Loss Lead, Asia

Join us as a Property & Energy Major Loss Lead, Asia to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Manage the allocation of claims to the best technical experts within country and/or within the major loss team;
• Developing appropriate management plans for major loss claims leveraging capabilities located within both country and major loss teams;
• Manage the tracking and reporting on major loss claims;
• Oversee all Claims valued at more than $100,000 in which are subject to a Coverage Dispute
• Provide a technical escalation point for all claims examiners in Asia.
• Review and resolve all coverage inquiries or technical support requests from country teams.
• Keep the Head of Claims APAC advised of key major loss developments and wider portfolio trends.
• Be a key Property & Energy Claims contact for Global, Regional and Country Property & Energy claims colleagues and other senior stakeholders.
• Drive and support the technical development of regional Property & Energy claim staff through formal educational programs / seminars and complex case collaboration in conjunction with regional claim management
• Represent AIG as the Regional Property & Energy claim lead for Asia for broker / customer relationship & engagement, supporting the business on existing accounts / programs as well as new business opportunities & presentations and conduct requisite stewardship meetings
• Support regional Multi-National Accounts and act as liaison as needed between producing and local offices
• Setting and agreeing claims financial authority for examiners throughout Asia ensuring team empowerment is balanced against governance and management oversight.
• Lead development and execution of strategic initiatives as part of the APAC Claims Leadership Group to include: regional efforts aimed at mitigation of indemnity and expense spend in Property Construction & Energy claims by identifying opportunities for greater efficiency, cost effective use of resource and streamlining claims processes / requirements for volume business lines.
• Improved management of regional vendors / business partners to claims, including the establishment of a regional panel consistent and in conjunction with Global Property & Energy Claim Leaders
• Identification and communication of environmental risks relevant to Severity claims segment and the wider line of business
• Fully participate within the team of cross-class claims thought leaders, differentiating AIG through technical expertise.
• Support Global Property & Energy claim leaders in the development of regionally applicable technical loss handling standards, claim handling and GQA standards
• Periodic claims audit / review of APAC Property & Energy claims offices / operations
• Review and develop remedial action plans for significant GQA & OFR findings to correct deficiencies and to minimize financial / operational impact in conjunction with regional management and GQA
• Maintain ‘Best Practice’ guidelines for the Property Construction & Energy Claims.

• Significant years of experience in multi-national claims handling & management of technical issues within Property & Energy area.
• Experience in Property & Energy Knowledge & leading improvements in customer experience.
• Demonstrates accuracy and consistency in Reserving & Financial Control
• Strong policy language interpretation skills enabling accurate and consistent policy wording interpretation.
• Experience in negotiation, mediation, arbitration and ADR skills.
• Experience of working with markets and external stakeholders on large and complex claims issues.
• Strong claims management experience and communication skills. Must have the ability to address both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients) audience.
• Experience in conducting technical claims audits and production of detailed findings and recommendations.
• Demonstrates catastrophe management experience
• Demonstrates awareness of emerging Risk
• People and team management experience, including the proven ability to effectively manage remote team members across multiple locations, develop working relationships and develop people.
• Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
• Highly effective communicator (written, verbal, presentation, training)
• Broad range of leadership competencies, from direction and pace setting to coaching and effective listening.
• Ability to function comfortably in a multi-cultural environment to positively influence internal and external stakeholders at varying levels.
• Highly effective communicator (written, verbal, presentation, training)
• Ability to provide direction and leadership internally while marketing AIG claims expertise both internally and externally.
• Ready to take your career to the next level?

• 401k matching
• Health insurance
• Flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Property & Energy Major Loss Lead, Asia to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.