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Operational Resilience Manager

Travelers Europe

London, England, GB
Full-time, Hybrid
Posted Sep 03, 2025
Hybrid

Compensation

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About the role

Operational Resilience Manager – Travelers Careers

Responsibilities

  • Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business
  • Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents
  • Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies
  • Identify and assess potential operational risks, single points of failure and vulnerabilities
  • Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment
  • Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management
  • Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios
  • Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood
  • Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing)
  • Collate data/MI to generate meaningful impact tolerance monitoring and reporting
  • Collate/support business to implement relevant KRIs to generate a view of resilience across the business
  • Support development and enhancement of incident management documentation (e.g. framework/policy/playbook)
  • Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA
  • Support CIF resilience assessment and ongoing reporting
  • Develop and deliver Operational Resilience and DORA training to the business as required
  • Embed a culture of accountability and continuous improvement
  • Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience

Requirements

  • Strong analytical and problem-solving skills
  • Report-writing and presentation skills
  • Experience in providing training to stakeholders

Benefits

  • Private Medical Insurance
  • Retirement
  • Holiday Entitlement
  • Wellness Programme
  • Volunteer Encouragement

About the Company

Taking care of our customers, our communities and each other. That’s the Travelers Promise.

Job Details

Salary Range

122,200 - 135,800 GBP/yearly

Location

London, England, GB

Employment Type

Full-time, Hybrid

Original Posting

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