
Operational Resilience Manager
Travelers Europe
London, England, GB
Full-time, Hybrid
Posted Sep 03, 2025
Hybrid
Compensation
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About the role
Operational Resilience Manager – Travelers Careers
Responsibilities
- Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business
- Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents
- Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies
- Identify and assess potential operational risks, single points of failure and vulnerabilities
- Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment
- Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management
- Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios
- Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood
- Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing)
- Collate data/MI to generate meaningful impact tolerance monitoring and reporting
- Collate/support business to implement relevant KRIs to generate a view of resilience across the business
- Support development and enhancement of incident management documentation (e.g. framework/policy/playbook)
- Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA
- Support CIF resilience assessment and ongoing reporting
- Develop and deliver Operational Resilience and DORA training to the business as required
- Embed a culture of accountability and continuous improvement
- Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience
Requirements
- Strong analytical and problem-solving skills
- Report-writing and presentation skills
- Experience in providing training to stakeholders
Benefits
- Private Medical Insurance
- Retirement
- Holiday Entitlement
- Wellness Programme
- Volunteer Encouragement
About the Company
Taking care of our customers, our communities and each other. That’s the Travelers Promise.
Job Details
Salary Range
122,200 - 135,800 GBP/yearly
Location
London, England, GB
Employment Type
Full-time, Hybrid
Original Posting
View on company website