Customer Care Consultant

Join us as a Customer Care Consultant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• perform voice and non-voice customer service and sales
• ensure timely update of customer interactions in CRM system
• maintain and improve quality results
• fulfill contact centre expectations
• provide high levels of service delivery
• resolve customers' problems and feedback
• promote/cross-sell company's products and services
• maintain positive and professional working relationship
• assist ad hoc initiatives and projects
• contribute to Continual Improvement in Operations, Customer Journey, and Customer Experience

• excellent telephone etiquette
• resilient, resourceful, displays strong initiative, self-directed and motivated
• excellent customer service and communication skills
• strong interpersonal skills
• fluent in oral and written English
• problem solving
• customer service orientation
• relevant customer service experience in contact center environment
• bilingual in English and Bahasa Melayu/Mandarin or Tamil

• multi-channel (phone, email, digital) customer support
• health insurance
• flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Care Consultant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.