AI Business Solution Engineer

Are you passionate about helping organizations transform how they sell and serve their customers using AI? At Microsoft, reimagining business processes is a key driver of cloud innovation.

• Own the technical strategy for sales and service opportunities.
• Deliver tailored demos and solution presentations that address real business challenges.
• Lead workshops, whiteboarding sessions, and proof-of-concepts to help customers envision new ways of working.
• Help customers understand how AI tools like Copilot and pre-built agents fit into their security, governance, and compliance frameworks.
• Identify and remove technical blockers to accelerate solution adoption.
• Conduct solution assessments and migration planning aligned with business goals.
• Showcase how Microsoft solutions outperform competitors like Salesforce, Oracle, ServiceNow, Avaya, and AmazonConnect.
• Collaborate with partners early to scale technical engagement and ensure full coverage.
• Document technical plans and ensure smooth handoffs to implementation and support teams.
• Keep engagements on track with clear technical close plans and partner involvement.
• Escalate unresolved technical issues through the right engineering channels.
• Promote support services to help customers adopt solutions faster and more effectively.

• Proven impact in technical sales or solution engineering, with a track record of driving customer success through innovative solutions.
• Deep knowledge of Dynamics 365 Sales and Service, paired with hands-on familiarity with Copilot Studio to deliver intelligent, AI-powered experiences.
• Exceptional communication skills, with the ability to build trust and influence decision-makers across both business and IT landscapes.
• Confident facilitator of demos, workshops, and technical conversations, capable of translating complex concepts into clear value.
• Collaborative mindset, thriving in cross-functional environments and working seamlessly with partners to achieve shared goals.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.