Intake Specialist (12-Month Contract)

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• Processing new intake referrals in our Scheduling application system within 1 business day.
• Triage and Assign patient details to Therapeutic Scheduling Team and respective partners (Pharmacy, Programs etc.).
• Input and Process Renewals and all other Intake service requests.
• Process all other valued services (E.g. TDMs, TBQ, vaccines etc.).
• Responsible for informing Scheduling Team of Injection Training patients transitioning to Self-Injection.
• Processing of incoming medical order changes (frequency, dose changes, reload or STAT).
• Process and update patient files and program documents in Scheduling application for data accuracy.
• Escalate pending follow-ups greater than 2 business days to Team Lead/ Supervisor Cross trained to assist with Automated reminders processing as required.
• Processing and submission of Post appointment outcomes Post visit report (PVRs) /Adverse Event (AEs) within 1 business day to respective Programs or Physicians as required and update scheduling system and documents to patient file.
• Validation of records for completeness and data accuracy against molecule cheat sheet for PVR and AE instructions prior to submission.
• Responsible for following up with Nurse Managers on missing post visit reports (PVRs) or Adverse Events (AE).
• Processing of incomplete appointment status (e.g. No Show) to be sent to respective Program, Pharmacy and Scheduling team for follow up with patient.
• Creation of Private Pay referral requests.
• Cross trained to assist as needed with any other tasks for Intake team to ensure a continuum of service.
• Assist regional scheduling pod with coordination of next appointment as required.
• Ensure an understanding of the divisions KPI and each medical therapy SLA.
• Represent McKesson Infusion Services as Intake SME in meetings, workshops, and other business functions.

• Post-secondary diploma / degree in customer service or administration is a definite asset.
• Minimum of 2 years customer service experience (public and/or private).
• Clinic experience or medical terminology / administration is an asset.
• Proficiency in Salesforce and Microsoft suite (Word, Excel, PowerPoint, Access).
• Good interpersonal and teamwork skills.
• Superior organizational and communication skills.
• Good troubleshooting skills & detail orientation.
• Highly results driven & demonstrated ability to establish priorities.
• Ability to work independently and as a team member.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.
• Strong commitment to continual learning with great flexibility.
• Fluency in written and spoken English/ French is required.

• Health insurance
• 401k matching
• Long-term incentive opportunities

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