DSHS BHHA Attendant Counselor Manager

DSHS BHHA Attendant Counselor Manager

• Lead and support Attendant Counselors by setting goals and assigning daily work.
• Interview, hire, train, and coach staff so they provide excellent care.
• Monitor staff performance, give feedback, and take corrective action when needed.
• Ensure staff follow support plans, agency policies, and state requirements.
• Coordinate health care, medication, and specialized treatments for clients.
• Keep client homes clean, safe, and person-centered.
• Support clients with daily living skills like cooking, cleaning, bathing, and money management.
• Review documentation, client records, and incident reports for accuracy and compliance.
• Communicate clearly with families, guardians, and community partners.
• Rotate in the standby schedule to ensure 24/7 support.
• Step in to provide direct care when needed.
• Represent the administration in meetings, trainings, and community events.

• Staff leadership – Ability to train, supervise, and provide effective, timely feedback to staff while managing and prioritizing multiple urgent issues.
• Policy knowledge – Comprehensive understanding of client care, agency policies, workplace practices, human resource protocols, and collective bargaining agreements.
• Communication and collaboration – Strong skills in working with employees, clients, families, and the public, including addressing problem-solving and conflict resolution professionally.
• Client care – Capability to work with clients who may have challenging behaviors, dual diagnoses, community protection concerns, or health issues, while meeting mandatory reporting requirements.
• Technology skills – Proficiency in basic computer functions such as email, word processing, and internet use, along with the ability to write professional reports, programs, and plans.
• Flexibility – Willingness to perform on-call or standby duties, lead teams effectively, and adapt to changing program needs.

• Health insurance
• 401k matching
• Longevity pay
• Paid holidays
• Paid personal holiday
• Paid sick leave
• Paid vacation
• Retirement plan
• Staff training and development
• Supplemental retirement savings program

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