Geek Squad Agent (Retail Store)
Best Buy
Fairfax, Virginia, U.S.
Part-time, Individual Contributor
Posted Sep 03, 2025
Part-time
Compensation
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About the role
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store.
Responsibilities
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help customers set up new devices and provide advice on whether to repair or replace old devices
- Monitor service queues and provide accurate status updates to customers
- Maintain knowledge and skillsets through certified training courses
- Clearly communicate and partner with fellow agents
Requirements
- 3 months of experience working in retail or customer service
- Ability to work a flexible schedule, including holidays, nights and weekends
- Passion for technology and desire to solve problems
- Ability to adapt and learn new skills in a fast-paced industry
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About the Company
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
Job Details
Salary Range
Salary not disclosed
Location
Fairfax, Virginia, U.S.
Employment Type
Part-time, Individual Contributor
Original Posting
View on company website