Director, Business Insights & Data Infrastructure

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Define and execute a comprehensive insights roadmap aligned to revenue and profitability growth and transformation goals.
• Partner with business leaders to identify key metrics, trends, and decision-support needs.
• Translate complex data into clear, actionable narratives that drive strategy and execution.
• Lead the evolution of foundational data structures, including hierarchies, metadata management, and taxonomy alignment.
• Drive innovation in data delivery—transitioning from pull-based reporting to push-based intelligence via agents and automation.
• Ensure data systems are scalable, secure, and aligned with AI-driven transformation initiatives.
• Benchmark internal business units and external industry peers using relevant KPIs and research databases.
• Identify performance gaps and innovation opportunities to inform strategic recommendations.

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

• Health insurance
• 401k matching
• Flight privileges
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.