Director, Product Delivery

The Ascension Growth Marketing and Digital Experience (GMDx) organization is transforming healthcare by delivering brand-wide experiences powered by people, design, data, and technology for those we seek to serve and for those who serve. We believe the best solutions come from a deep understanding of user needs, business considerations, and technical possibilities. We focus on outcomes rather than outputs, measure the impact of our solutions, and continuously improve and upgrade our solutions over time. We believe empowered teams, given clear structure, goals and lightweight processes, produce great solutions.

• Lead multiple technical delivery programs (software, infrastructure, integrations, etc.)
• Recommend processes and tools to drive budgeting, planning, monitoring and reporting of delivery, release, and operations of products
• Define metrics to track the success of product delivery
• In partnership with the PMO, lead the creation of an overall program plan for the strategic, tile-wide programs and own the end-to-end execution of those plans
• Manage cross-functional teams including engineering, QA, operations, product, program, marketing, and vendor partners
• Define and optimize how teams operate on the ground by implementing structured delivery frameworks, stage-gate reviews, discovery standards, and cross-organizational collaboration practices that drive operational excellence
• Report on program status including plan tracking, RAID, resource, and cost dimensions
• Monitor project metrics, KPIs, and performance; use data to drive continuous improvement
• Accountable for driving the resolution of dependencies, risks, and issues for the program; make high-judgement decisions and escalate as appropriate to drive program outcomes based on product and leadership priorities
• Collaborate across disciplines to complete annual opex and capex budgeting
• Monitor burn and forecast in support of finance reporting
• Support service provider and tools contract reviews
• Ensure proper staffing and resource planning across the product delivery organization for your assigned pods
• Mentor, support, cultivate, and manage a strong team of Scrum Masters and contractors to deliver against tile strategies
• Create a positive team environment where autonomy, mastery, and purpose are promoted through coaching, individual development, and performance standards
• Contribute to the development of the Agile Project Management craft and community through training and mentoring others, knowledge sharing, and stewarding best practices

• 10+ years of overall software product delivery experience with 5+ years of experience in managing teams
• Proven track record of delivering large-scale, complex, technology initiatives on time and within budget
• Understanding of Content Management System fundamentals
• Experience in managing program delivery involving headless/JSS/composable architectures
• Familiarity with delivering custom web and native iOS and Android apps
• Experience in partnering closely with business stakeholders, product owners, marketing, and digital teams to ensure alignment between technical delivery and business objectives
• Strategic and forward-thinking with a deep understanding of and thought leadership in Digital technology, product delivery, and the healthcare industry
• Demonstrated experience navigating a large organization; ability to influence with storytelling and data
• Experience leading and managing digital transformation programs involving both associate and vendor teams, while delivering value iteratively
• Comfortable presenting to senior GMDx leaders
• Experience establishing, organizing, and managing a portfolio of work and leveraging KPIs to measure and drive continuous improvement with a focus on improving flow, quality, and value realization
• Experience with a distributed delivery model including blended onshore remote and offshore team members
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize the flow of value with a passion to extend this understanding throughout GMDx
• Effective leadership, analytical skills, and negotiation skills
• Strong conflict resolution skills
• Strong verbal and written communication skills

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.