Bilingual Patient Care Coordinator (18 Month Contract)

The Intake Specialist Team is responsible for the processing and handling of referral and enrolment requests for patient infusion and injection treatments within INVIVA. The Intake Specialist role will report directly to the Patient Service and Intake Supervisor and will complete inbound tasks, driven by the respective Business Goals and KPI expectations of the various medical therapies as per contractual Service Level Agreement (SLA).

• Process new intake referrals in our Scheduling application system within 1 business day
• Triage and assign patient details to Therapeutic Scheduling Team and respective partners (Pharmacy, Programs etc.)
• Input and process renewals and all other Intake service requests
• Process all other valued services (E.g. TDMs, TBQ, vaccines etc.)
• Responsible for informing Scheduling Team of Injection Training patients transitioning to self-Injection
• Process of incoming medical order changes (frequency, dose changes, reload or STAT)
• Process and update patient files and program documents in Scheduling application for data accuracy
• Escalate pending follow-ups greater than 2 business days to Team Lead/ Supervisor
• Cross trained to assist with Automated reminders processing as required
• Process and submission of Post appointment outcomes Post visit report (PVRs)/Adverse Event (AEs) within 1 business day to respective Programs or Physicians as required and update scheduling system and documents to patient file
• Validation of records for completeness and data accuracy against molecule cheat sheet for PVR and AE instructions prior to submission
• Responsible for following up with Nurse Managers on missing post visit reports (PVRs) or Adverse Events (AE)
• Process of incomplete appointment status (e.g. No Show) to be sent to respective Program, Pharmacy and Scheduling team for follow up with patient
• Creation of Private Pay referral requests
• Cross trained to assist as needed with any other tasks for Intake team to ensure a continuum of service
• Assist regional scheduling pod with coordination of next appointment as required
• Ensure an understanding of the divisions KPI and each medical therapy SLA
• Represent McKesson Infusion Services as Intake SME in meetings, workshops, and other business functions

• Post-secondary diploma / degree in customer service or administration is a definite asset
• Experience in coordinating client/patient services
• Minimum of 2 years customer service experience (public and/or private)
• Experience in managing high volume client enquiries
• Proficiency in Salesforce and Microsoft suite (Word, Excel, PowerPoint, Access)
• Clinic experience or medical terminology / administration is an asset

• Competitive salary
• Benefits package
• Paid time off
• Health and dental insurance
• Employee assistance program
• 401(k) matching
• Long-term incentive opportunities

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.