Acute Virtual Care Program Manager

The Acute Virtual Care Program Manager is responsible for the strategic and operational oversight of the health system’s hospital-based virtual care services, ensuring the delivery of high-quality, timely, and evidence-based medicine through virtual modalities

• The Acute Virtual Care Program Manager is responsible for the strategic and operational oversight of the health system’s hospital-based virtual care services
• Ensure the delivery of high-quality, timely, and evidence-based medicine through virtual modalities
• Facilitate provider engagement, monitor performance metrics, and serve as a liaison between clinical, operational, and IT teams
• Coordinate training and ensure staff are proficient in virtual care workflows, protocols, and technology
• Oversee the day-to-day operations of the acute virtual care programs across participating facilities
• Serve as the primary contact for telephysicians, emergency department staff, nursing, radiology, and hospital leaders
• Monitor telestroke metrics, including consult volumes, door-to-needle times, transfer rates, and quality outcomes
• Coordinate stroke education and training for site staff, including onboarding of new telestroke providers and partner hospitals
• Ensure compliance with Joint Commission and/or DNV Stroke Center requirements and assist with audit preparation and documentation
• Partner with Ascension Technologies, Virtual Care team members, and vendor partners to ensure technical infrastructure is functioning optimally
• Support privileging, and credentialing processes for telestroke providers
• Lead and facilitate recurring meetings with internal and external stakeholders to review performance, address concerns, and share best practices
• Identify opportunities for program growth, process improvement, and innovation within virtual stroke care delivery

• Education: High School diploma equivalency with 3 years of cumulative experience OR Associate’s degree/Bachelor’s degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required
• 3 years of leadership or management experience preferred
• Additional Preferences: Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or related field
• Preferred Licensure/Certification/Registration: Active RN license, Stroke Certification (e.g., SCRN, ASC-PSC Coordinator Certificate) preferred
• Project Management Certification (e.g., PMP) a plus
• Experience: Minimum 3-5 years of experience in hospital-based healthcare setting, preferably in stroke, ED, telemedicine or virtual care
• Prior experience working with quality improvement initiatives and data analysis
• Experience coordinating across departments and managing clinical workflows in a matrixed environment
• Knowledge of stroke accreditation requirements and telestroke best practices is strongly desired

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states