Rep I - Customer Service

World Courier is recruiting for a Customer Service Representative, to work as a primary contact for specific clients, providing dedicated operational and customer service support by: Handling enquiries, bookings and reports. Planning shipping solutions according to the specific requirements. Maintenance of the database.

• Handling enquiries from clients, agents and World Courier offices via phone and email.
• Receive booking via phone/email and create order in World Courier system.
• Maintain the database, including: Logistic set up of new clients and entering into the database.
• Monitor and track ongoing shipments, reacting to any deviation from the plan.
• Keep clients and World Courier offices updated to the status of their shipment, especially in regard to delays.
• Action notes sent and received in the system.
• Determine which shipping solution should be used for certain shipments and any packaging issues.
• Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
• Compile daily, weekly and monthly study specific reports, follow up reports and noting any deviations.
• Compile daily, weekly and monthly study specific reports. Follow up reports and performance reports.
• Recognizes important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos).
• Work with regulations (ADR/DGR/AITA) as well as local laws and guidelines.
• Build and maintain relationships with World Courier offices and clients.

• College education and/or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education.
• Strong customer service skills
• Strong interpersonal skills, positive attitude & self-motivated
• Good decision making skills - be proactive
• Good analytical skills
• Ability to communicate effectively both orally and in writing in English and Italian
• Ability to independently manage multiple tasks, work under pressure and meet deadlines.
• Able to provide relevant ad-hoc information on request.
• Excellent organizational and time management skills.
• Previous B2B (business to business) customer service experience - ideally internationally.
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Experience with the logistics and/or pharmaceutical sectors would be beneficial.
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word,Power Point, Excel and inventory management system
• Strong typing/data entry skills

• Handling enquiries, bookings and reports.
• Planning shipping solutions according to the specific requirements.
• Maintenance of the database.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.