Tier 3 Support Executive

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Oversee daily operations and management of venue edge network infrastructure, ensuring stability and performance.
• Provide B2B and B2C support, resolving technical faults, complaints, and escalations within KPIs/SLAs to maintain customer satisfaction.
• Troubleshoot and implement changes on edge network devices, including routers and access points, while supporting onsite engineers.
• Monitor, report, and analyse network performance, capacity, and uptime using diagnostic tools and customer reports.
• Manage configurations and upgrades, including router uploads, automation scripts, and maintaining a standard configuration database.
• Gather and document system requirements, recommend improvements, and continuously develop expertise in edge network technologies.

• Proven experience in 2nd Line network administration, engineering, or telecoms, ideally in a customer-facing support role.
• Strong knowledge of IP networking protocols (e.g., DHCP, DNS, VLANs) and hands-on experience with router configurations and Cisco IOS.
• Expertise in broadband, fibre, DSL, and Ethernet Access Direct (EAD) technologies.
• Solid understanding of Wi-Fi technologies, connectivity standards, and troubleshooting methods.
• Exceptional problem-solving, diagnostic, and communication skills (written and verbal).
• Relevant qualifications (CompTIA Network+, CCNA, or equivalent) with minimum A-level education (or equivalent).

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

At Sky Business, we’re passionate about giving our business customers the very best connectivity and support. As a Tier 3 Support Executive, you’ll be part of the team that underpins our edge network infrastructure, ensuring businesses across the UK stay connected.