Lead

Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.
• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor your communication style to different audiences.

• 401k matching
• Health insurance
• Flight privileges

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.