Senior User Researcher

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum.

• Conduct thorough analysis to identify needs, challenges, and opportunities for improvement within the organization.
• Collaborate with stakeholders to gather and document business requirements, ensuring alignment with strategic goals.
• Utilize UX design principles to inform the development of user stories, wireframes, and functional specifications.
• Facilitate workshops and meetings to validate requirements and design concepts, ensuring stakeholder buy-in.
• Analyze existing processes and workflows to identify inefficiencies and recommend solutions for optimization and automation.
• Conduct user research and usability testing to gather insights that inform design decisions and enhance user satisfaction.
• Develop and maintain documentation, including business process models, user personas, and journey maps.
• Monitor and analyze product performance metrics to identify areas for improvement and inform iterative design processes.
• Advocate for user-centered design principles and best practices within the organization.

• Bachelor’s degree in Human-Computer Interaction, UX Design, or a related field.
• 5+ years of experience as a User Researcher, with a strong understanding of UX design principles and methodologies.
• Proven ability to analyze business and user needs and translate them into user-centered design solutions.
• Proficient in user research techniques, usability testing, and data analysis.
• Experience with wireframing, prototyping, and process diagramming tools (e.g., Figma, Axure, Mural, Lucidchart).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Familiarity with Agile methodologies is a plus.

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum.