Maintenance Ops Center Shift Manager-Dallas Tx

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Maintenance Operations Center Shift Manager invests in the future of Southwest’s People by providing direct Leadership to the Southwest Airlines Maintenance Controllers and representing Tech Ops in all Bridge Team Processes in the NOC while providing strategic Tech Ops information at the Situation Room Conference calls.

• Ensure adherence to all policies and procedures related to the responsibilities of the Maintenance Control operation
• Interact and coordinate MOC Ops Center requirements with various departments across organizational boundaries to ensure the safest, most compliant, and efficient operation in the Industry
• Approve maintenance ferry flights as outlined in the Maintenance Procedures Manual (MPM)
• Interact and coordinate Technical Operations involvement with Dispatch, Flight Operations, Inflight Operations, Ground Operations, and other operating groups within Southwest Airlines
• Perform duties necessary to assist the Senior Manager Maintenance Operations Control in administering On-Call Maintenance Providers
• Act as liaison to ensure coordination and cooperation in making tactical operational decisions that may significantly impact planned maintenance requirements
• Inform and support directives set forth by Sr Manager and Director Maintenance Operations
• Provide direct Leadership to the MX Ops Center Support Supervisor and Field Technician Supervisors
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, Leadership technique, production methods, and coordination of People and resources
• Knowledge of Boeing aircraft maintenance
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of mechanical knowledge of aircraft and systems
• Knowledge of aircraft systems
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to tell when something is wrong or is likely to go wrong, however it does not involve solving the problem, only recognizing there is a problem
• Ability to adhere to SWA Maintenance Program policies and procedures while working under tight time constraints

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.