Business Manager, North America Claims

Join us as Business Manager, North America Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Coordinate and facilitate various strategic initiatives within the NA Claims organization, working closely with internal stakeholders to ensure timely deliverables.
• Develop and oversee a process for capturing, cataloging, analyzing and disseminating key information, with a view towards helping propagate best practices.
• Continue to develop and improve the early career programs to ensure they create a pipeline of junior talent.
• Formalizing a specialized onboarding and training regimen will supplement the AIG Claims and onboarding program.
• The person in this position will be expected to utilize existing relationships internally and externally to ensure Claims provides high quality training opportunities not only to new hires but also to continue to upskill existing talent.
• Panel counsel management and oversight of the 16 financial lines panels, including negotiation of rates, conflicts and creation/oversight of litigation management guidelines appropriate for each LOB.
• Active involvement in expense management, and ensuring team is aware of and actively engaging in expense initiatives.
• Creation and maintenance of claims shared resources site in collaboration with operations.
• Managing team projects and initiatives as they arise under the guidance of Head of Technical Claims.
• Building and maintaining strong and effective relationships with key internal and external business partners to ensure that service delivery meets appropriate standards and expectations;
• Driving a culture that promotes collaboration, diversity and inclusion.

• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen;
• Self-directed with ability to motivate and effectively influence others.
• Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams.
• Strong problem solving and conflict resolution skills; creativity in resolving unique and challenging business problems.
• Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
• Strong written and verbal communication, influencing capability and an ability to build credibility quickly.
• Ability to drive and achieve results, with ability to manage multiple projects and initiatives.
• Strong computer skills including Microsoft Office Suite and other business-related software systems.

• 401k matching
• Health insurance
• Flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as Business Manager, North America Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.