Clinician Relations Specialist

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a primary point of contact for clinicians when starting new assignments and while on assignment.

• Provides Concierge Service to Clinicians – 50%.
• Builds relationships with clinicians and establishes open communication.
• Provides personalized guidance, builds rapport, and provides quick responses to clinician inquiries.
• Builds and improves relationships with clinicians.
• Identifies potential opportunities and inform the sales team to follow up.
• Educates and informs clinicians about the company’s products and services.
• Consistent communication via all communication methods to ensure the clinician is prepared.
• Completes introduction phone call with clinicians for all new assignments.
• Walks clinicians through the online credentialing application and assists with completion.
• Helps clinicians with digital submission of required documents.
• Confirms clinician completion of appropriate agreements.
• Guides clinicians through timekeeping systems and ensures accurate data entry.
• Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment.
• Coordinates and Communicates Clinician Assignment Details - 30%.
• Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment.
• Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines.
• Communicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timely.
• Prepares travel packets and coordinates assignment logistics for the duration of the booking.
• Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments.
• Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely.
• Answers clinician questions about the assignment purpose and details.
• Obtains contact details for specific assignments and enters them into Salesforce.
• Implements Salesforce enhancements and best practice updates into the daily routine.
• Internal Communication Liaison- 15%.
• Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support needed.
• Document interactions and assignment specific details in SalesForce.
• Facilitates any clinician questions or additional information requested to internal departments.
• Executes Customer Care strategies, working with all specialty teams in the company.
• Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested.
• Obtain and Communicate Day 1 Details- 5%.
• Coordinate with the Salesperson to complete the day 1 detail form.
• Determine additional details to include to prepare the clinician for a successful start on-site.
• Confirm and document details for the clinician.
• Detail and explain pay schedule and timesheet instructions.

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer relations experience preferred.

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
• Tuition reimbursement for continuing education.

Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch.