Underwriter Operations Technician - Offline (Portuguese/Spanish speaker - 12 months contract)

Do you consider yourself analytical and good at communication? Do you already have some insurance experience & you're looking for your next challenge? Then your next adventure might just start at Chubb in Madrid! If you are interested in progressing your career within one of the largest commercial insurers in the world, then we would love to hear from you!

• Process Management and Customer Service
• Support rules-based branch activities that require language skills and technical ability
• Book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs)
• Prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements
• Provide operational support for Offline business, demonstrating strong customer service support skills
• Manage broker queries related to Offline business, applying customer knowledge to resolve issues efficiently
• Own the centralized processes of Operations QA and reporting, ensuring operational excellence
• Support the management of Credit Control queries and conduct root cause analysis using data analysis skills
• Contribute to continuous process improvement across Operations by identifying opportunities and providing feedback
• Manage manual processing fallouts, employing troubleshooting skills to resolve issues
• Prepare underwriting files for renewal ensuring files are complete and meet audit requirements
• Ensure policy tracking/workflow tools are accurate and reflect the current status of policies
• Support the development and implementation of business processing tools by acting as a Subject Matter Expert (SME) and assisting in requirements gathering and User Acceptance Testing (UAT)
• Perform any other ad hoc duties allocated by the Team Leader

• Experience in process and results orientation, with strong analytical skills
• Bachelor’s degree is preferred
• Fluent level in Portuguese, English and Spanish
• Customer-oriented attitude with strong customer service skills
• Strong attention to detail and a desire to deliver high-quality results
• Problem-solving ability and decisiveness
• Ability to work both independently and as part of a team
• Previous experience in an underwriting support role and an insurance background is preferred
• Minimum High School Certificate
• Confident with effective communication and interpersonal skills, both verbal and written
• Timeliness and execution in task completion

• 30 days of vacation a year
• Working from home option
• Meal allowance
• Gympass discount
• Pension plan
• Comprehensive Learning&Development support
• Flexible Working

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.