Data Operations Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Associate will play a pivotal role in establishing Customer Data operations and Data Quality teams in India, collaborating closely with stakeholders across Customer Success, Marketing, and Sales divisions within athenahealth.

• Execute comprehensive data quality activities including data refresh, research, and validation to ensure Salesforce data accuracy, completeness, standardization, and uniqueness
• Perform CRM data quality operations including record creation, updates, and maintenance while adhering to established processes and workflow definitions
• Maintain accurate customer data objects and fields in Salesforce in alignment with business requirements and data governance standards
• Manage and process all assigned tasks and requests within established turnaround times (TAT) with high accuracy and minimal supervision
• Execute data imports and refresh operations based on stakeholder requests, enforcing data quality rules to prevent duplicate or bad data entry

• Bachelor's degree
• 8-12 years of experience working with CRM platforms (preferably Salesforce) and CRM integration tools
• US Healthcare Industry knowledge preferred
• Customer Data operations experience preferred

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.