Cloud Solution Architect Manager

Join CE&S and help us accelerate AI transformation for our customers and the world.

• Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others.
• Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
• Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
• Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
• Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
• Manage your team’s performance against business measures and delivery excellence expectations for your territory and customer engagements, applying a data-driven approach to your prioritisation and decision-making.
• Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
• Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• In-depth knowledge of the offerings portfolio in at least one Microsoft Solution Area in the Unified space
• 5+ years people management experience such as managing consultants, technical sales teams and/or technical architects
• Demonstrable experience of working with or managing Outsourced Partners
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions
• Proficiency in English and Mandarin is required
• Cantonese or Japanese is plus

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.