Regional Patient Experience Manager

The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the Central Florida Division - North Region, with assignment to a specific campus or multiple campuses.

• Directly managing the operations and improvement program of AHS Patient Experience in the Central Florida Division - North Region, with assignment to a specific campus or multiple campuses.
• Develops and implements strategic best practices in the most effective manner across the region.
• Provides senior-level consulting and coaching to executives, middle and front-line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement.
• Leads or participates in the planning of regional and major system events including conferences and strategic forums.
• Manages the patient experience program for the East Florida region, demonstrating strategic planning capabilities and negotiation skills.
• Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources.
• Effectively manages the consulting and coaching program to best leverage both self and external coaches/advisors with the most effective coverage at assigned campus(es).
• Evolves coaching models as necessary to best meet needs and drive improvement.
• Actively participates in strategic planning for patient experience in the region and system-wide.
• Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.

• Bachelors degree in nursing or related field
• Minimum of ten (10) years of healthcare related experience
• 5 years of experience as a Nurse Manager or above in an acute care setting or 3 years of experience in a patient experience consulting role in a multi-campus setting
• 10 years of experience as an RN
• Demonstrated history of leading strong improvement results in patient experience

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

AdventHealth is a faith-based health care organization that relentlessly pursues better health care. It’s a rewarding journey — one that challenges us in the best possible way and inspires us to imagine what medical care can and should be.