Sr. Specialist - RN

Join an industry leader in providing professional care as part of our nursing team. At McKesson, you’ll work in a more personalized environment, giving every patient the one-on-one time they need within each session. Whether this is your first role in nursing, or you have a history in healthcare, our extensive training will provide you with the skills you need to give patients the care they need while shaping the future of health.

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services
• Based upon program guidelines, conduct reimbursement investigations with private and public reimbursement providers including coordinating/facilitating submission of Special Authorization letters to public and private payers and conducting reimbursement denial escalations through employers/payers
• Based upon program guidelines, liaise with physicians’ offices, clinics, infusion services providers, McKesson Specialty Pharmacy team and/or relevant other parties to provide comprehensive and coordinated service to patients and health care providers
• Gather information and conduct patient financial assessment eligibility based on program guidelines
• Manage case load in assigned territory. This generally includes but is not limited to the following activities:
• Act as initial contact for clinics requesting that a patient be started on Remodulin
• During first meeting with patient/family, access readiness for learning and schedule pump training sessions based on those needs
• Provide emotional support to patients/families recognizing that they have just received a diagnosis of a life-threatening disease
• Provide teaching relating to disease state to patient and/or family/support members
• Provide teaching related to infusion pump to patient and/or family/support members
• Facilitate delivery of medication and infusion supplies to new patients
• Communicate patient/family learning barriers with clinic
• Troubleshoot pump failures and arrange for replacement pump to be delivered to patient if required
• Provide support in managing side effects
• As requested and defined by clinic, notify clinic of program communication by patient (eg) report of AE, frequent pump handling questions
• Assess need for and provide follow up calls/visits with new patients/family member who are performing pump related activities for the first time. Frequency and method of contact will vary based on competency of patient/family member
• Assess need for and provide regular support calls/visits to patient/family member
• Respond to ad hoc questions from patient/family member/clinic utilizing program work instructions and reference materials
• May be required to provide long term and/or ad hoc support to patients with physical challenges or who have minimal or no family support. This may require more frequent travel to meet with patients (30% of the time)
• Recognition and reporting of AE’s/SAE’s/PC’s as per program working instructions
• Provide pump training to clinic/ward nursing staff upon request of PAH clinic
• Document all patient/family interactions in McKesson database
• Communicate relevant patient related issues to colleagues in the event CSS is unavailable to respond to inbound calls (eg travelling)
• Share in rotation of on call activities, program line is available 24/7/365
• Develop and maintain knowledge of McKesson SOPs and practices

• Licensed RN or BSCN minimum 10 yrs clinical experience
• Experience in area(s) of ICU, Emergency Room, Cardiology, Respirology preferred
• Minimum 5 yrs experience with medical devises including infusion pumps
• Excellent teaching skills, able to adapt to patient/family requirements
• Excellent oral presentation and interpersonal skills
• Bilingual skills (French) an asset
• Ability to communicate clearly with clients with good listening and questioning skills
• Strategic problem solver
• Flexibility to travel across Canada (approx. 50% travel)
• Strong public/private reimbursements knowledge
• Ability to work independently as well as part of a collaborative multidisciplinary team
• Strong computer skills
• Able to adapt to flexible work hours
• Ability to travel with minimal notice by car or plane

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.