HR Operations Associate

The HR Operations Associate is a member of HR Operations team responsible for Oracle HCM Onboarding and Offboarding journey support regionally. Partnering with HRBP’s, HR Shared Services team, and Payroll, the HR Operations Associate will be responsible for assessing and driving improvements for all HR Operations processes impacting Onboarding and Offboarding. In addition, the HR Operations Associate will provide Tier 2 escalation support for enquiries and requests coming through HR ServiceNow in Traditional Chinese language.

• Map, review, and document current HR Business Partner, HR Shared Services, and Payroll core Onboarding and Offboarding processes across all countries and legal entities.
• Support and resolve escalated enquiries and process requests related to Onboarding, Offboarding, and Tier 2 Traditional Chinese tickets as assigned.
• Support enquiries and process requests in other areas of the end-to-end employee lifecycle as required.
• Provide back-up support for other HR Operations team members including in the areas of Workforce Planning, Reporting & Analytics, and Payroll.

• Experience in implementing HR systems and processes for multinational corporations.
• Experience with HR information systems (preferably Oracle HCM).
• Experience with service center technologies (preferably ServiceNow).
• Proficiency with Microsoft Office Suite, Power BI, Power Automate.
• Excellent communication skills, both verbal and written, including good command of written and spoken English, Traditional Chinese, and Mandarin.

• 401k matching
• Health insurance
• Flight privileges

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