Consumer Access Supervisor

Elevate your career at AdventHealth Winter Park, where we’ve been serving the health and wellness needs of area residents for more than 50 years. We bring innovation and inspiration together in one special facility focused on whole-person health care. With a variety of Winter Park hospital jobs and career opportunities available, you can join our team of Winter Park nurses, medical assistants, nurse assistants, patient care and health administration professionals to deliver excellent patient care. Here, you can build the career you’ve always wanted within a supportive environment. Learn more about opportunities at AdventHealth Winter Park. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance* Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) Schedule: Full Time Shift: Monday- Friday with Flexibility for Weekends Location: Orlando The community you'll be caring for: Faith based & mission driven organization Central Floridas premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance The role you'll contribute: The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Qualifications The value you'll bring to the team: Working supervisor of the day-to-day operations of the team and department Adheres to labor and budget guidelines. Monitors team time and attendance according to policy Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested Responsible for training and evaluating team members Responsible for coordinating and setting up schedules for team members' training and education sessions Responsible for monitoring the department's work for accuracy and workflow Identifies own learning needs and seeks opportunity for growth Keeps up with assigned workload and seeks assistance when necessary Communicates all team member situations to the manager Initiates and assumes responsibility for new tasks independently as appropriate and as delegated Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy Mains rapport with ancillary departments Works with Talent Acquisition for staffing needs Responsible for ensuring team members are oriented to the department at time of hire Responsible for addressing progressive counseling according to policy Performs other duties as assigned This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Patient Financial Services Organization: AdventHealth Winter Park Schedule: Full-time Shift: 1 - Day Req ID: 25042448 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

• Responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards.
• Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs.
• Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement.
• Ensures Consumer Access functions meet or exceed key performance indicators.
• Provides training to team and manages team members schedules.
• Oversees efficient departmental operations.
• Is involved with the day-to-day operations of the team.
• Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders.
• Participates in enterprise-wide projects, work groups, task forces, councils, and committees.
• Working supervisor of the day-to-day operations of the team and department
• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
• Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
• Responsible for training and evaluating team members
• Responsible for coordinating and setting up schedules for team members' training and education sessions
• Responsible for monitoring the department's work for accuracy and workflow
• Identifies own learning needs and seeks opportunity for growth
• Keeps up with assigned workload and seeks assistance when necessary
• Communicates all team member situations to the manager
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated
• Responsible for checking in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
• Maintains rapport with ancillary departments
• Works with Talent Acquisition for staffing needs
• Responsible for ensuring team members are oriented to the department at time of hire
• Responsible for addressing progressive counseling according to policy
• Performs other duties as assigned

• Faith based & mission driven organization
• Central Floridas premier multi-specialty medical group
• Positive working climate to support a work life balance

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Comprehensive Employee Benefits such as Educational Reimbursement
• CREATION Health employee wellness and lifestyle programs

Elevate your career at AdventHealth Winter Park, where we’ve been serving the health and wellness needs of area residents for more than 50 years. We bring innovation and inspiration together in one special facility focused on whole-person health care. With a variety of Winter Park hospital jobs and career opportunities available, you can join our team of Winter Park nurses, medical assistants, nurse assistants, patient care and health administration professionals to deliver excellent patient care. Here, you can build the career you’ve always wanted within a supportive environment. Learn more about opportunities at AdventHealth Winter Park. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.