Customer Experience Content Program Manager

Customer Experience Content Program Manager | Microsoft Careers

• You’ll use content analytics, customer feedback, release plans for new product capabilities, and your own knowledge of what makes a great content experience to define content strategy, priorities, and plans for Windows Cloud product.
• You’ll contribute to customer success and business growth by ensuring content is current, relevant, and accurate.
• You’ll develop ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance.
• You’ll learn and understand the current state of content experiences and also stay updated on industry and competitive trends, adjusting content strategy as needed and sharing best practices with the rest of the organization.
• You’ll manage program changes, negotiate deadlines and deliverables, prioritize work, and advise management on portfolio health.
• You’ll also identify and mitigate risks for assigned projects.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years’ experience in digital publishing modalities (e.g., web social media, in-product, training, online ads) with technical, IT administrator-focused content.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• 5+ years’ experience in program management, digital content publishing/management, or experience in a writing or editing role.
• 3+ years’ experience with digital publishing modalities (e.g., Web, social media, in-product, training, online ads).
• Familiarity with SEO, accessibility, localization, and content design principles and best practices.
• Experience with Windows 365, Azure Virtual Desktop, and Microsoft 365 technologies is preferred.
• Familiarity with support operations, incident deflection strategies, and self-help content development is a plus.

• USD $100,600 - $199,000 per year
• Flexible work
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

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