Referral Specialist

The Referral Specialist is responsible for selecting, authorizing, and scheduling appointments and/or procedures for patients who have been referred by the Providers of the Primary Care Network Physicians Group. They must ensure that accurate medical record information is given regarding the patient and that the pertinent payer information is obtained and correct. This position requires the ability to multitask, adequate medical terminology, ability to read and understand insurance cards, ability to read and understand the patients' medical record, excellent verbal and written communication skills. Customer service skills are a MUST, as everyone we encounter is our customer. Working knowledge of a physician office and the workflow of a patient through the office.

The value you'll bring to the team: Communicates clearly and concisely with coworkers, patients, and physicians. Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere. Consistently works to stay up to date on referral orders to achieve the standard of care. Incorporates patient, physician, and customer needs into decision-making and organizational actions. Answers phone calls promptly, assists patients with questions, and schedules procedures as needed. Maintains referral integrity, processes all orders, and communicates with patients and providers.

The expertise and experiences you'll need to succeed: Minimum qualifications: High School Grad or equivalent Preferred qualifications: Associate's degree in Accounting, Finance or related field 1 year of ICD-9 and CPT-4 coding experience Administrative or clerical experience. Healthcare experience, call center experience or related

• Responsible for selecting, authorizing, and scheduling appointments and/or procedures for patients who have been referred by the Providers of the Primary Care Network Physicians Group.
• Ensure that accurate medical record information is given regarding the patient and that the pertinent payer information is obtained and correct.
• Communicates clearly and concisely with coworkers, patients, and physicians.
• Demonstrates and conveys a favorable image of the Medical Center and cooperates in a team atmosphere.
• Consistently works to stay up to date on referral orders to achieve the standard of care.
• Incorporates patient, physician, and customer needs into decision-making and organizational actions.
• Answers phone calls promptly, assists patients with questions, and schedules procedures as needed.
• Maintains referral integrity, processes all orders, and communicates with patients and providers.

• Ability to multitask
• Adequate medical terminology
• Ability to read and understand insurance cards
• Ability to read and understand the patients' medical record
• Excellent verbal and written communication skills
• Customer service skills are a MUST
• Working knowledge of a physician office and the workflow of a patient through the office.

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.