AppleCare Fraud Investigations Team Manager

The AppleCare Fraud Investigations Team Manager is looking for a dedicated manager who is passionate about leading strategic teams, implement, and operate analytical solutions that have direct and measurable impact to Apple and its customers.

• You know what it takes to encourage a team to create an incredible customer experience with every interaction.
• You’re a role model and leader who advocates for their team!
• You are able to coach, mentor and guide a group of very strategic minds, providing help when they need it and bringing out their very best.
• You know how to provide feedback and manage performance.
• You excel at strategic planning, program development, and forecasting business needs.

• 24 months minimum management or rotational management experience leading a team of 10+ frontline direct reports in a data management or inbound contact center dynamic environment required
• Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
• Knowledge of data reporting and excellent analytical skills

• Weekly Hours: 40
• Role Number: 200619479-0157
• At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience.

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience.