Xfinity Retail Service Associate

Responsible for supporting the store team so that a best in class experience for customers can be delivered

• Provides strong understanding and enthusiasm for technology, especially company products and services
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment
• Serves as an in-store expert for Xfinity Mobile support
• Providing in-store post-sales support for device data transfers and phone number ports
• Assists Store Leadership in Inventory and Merchandising responsibilities
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
• Assists with receiving inventory and properly stocking the back of house to store standards
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Communication
• Resilience
• Professional Integrity

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

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