Manager, Support Operations (Data Platforms, Service Now, AWS, IT Systems Infrastructure)

An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of data platforms, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.

• Manages teams providing technology support operations in the areas of data platforms, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
• Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 3 years Technical Operations experience
• At least 3 years of experience in People Management
• At least 3 years of experience in IT systems and infrastructure
• At least 3 years experience with data platforms and operating systems

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Cash bonus(es)

Capital One is a leading global bank with a strong commitment to innovation, customer satisfaction, and community involvement.