Call Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients.

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients, addressing their inquiries and concerns.
• Accurately enter patient information and appointment details into the scheduling system.
• Communicate appointment details and any necessary instructions to patients clearly and effectively.
• Address and resolve any scheduling conflicts or issues promptly.
• Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders to patients.
• Maintain accurate records of all interactions and transactions with patients.

• High School diploma or equivalent required
• 1 year of customer service experience, call center environment experience preferred
• A flexible and positive attitude
• A friendly and nurturing attitude toward our patient population of older adults
• Experience with EMR (Electronic Medical Record) documentation preferred
• Ability to multitask, prioritize, and manage time effectively
• Outstanding phone demeanor and etiquette
• High level of integrity
• Proficient PC skills, including basic Microsoft Excel skills
• Spanish, Mandarin, Cantonese, or Polish speakers preferred
• US work authorization

• 401(k) plan
• 401(k) matching
• Employee stock purchase plan
• No-cost programs for all colleagues
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.