ServiceNow Software Asset Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. Currently, we are seeking a ServiceNow Software Asset Manager who will be responsible for the creation and maintenance of accurate software asset records, including Software Models, Discovery Models, and Entitlements. This role ensures effective tracking, management, and optimization of CVS software assets, covering both client and server-based products, with a focus on license compliance, cost efficiency, and lifecycle governance.

• Create and maintain accurate software asset records, including Software Models, Discovery Models, and Entitlements
• Collaborate with teams across CVS Health, including Finance, Procurement, Governance, Security, IT Services, and Software Product Stakeholders
• Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity
• Analyze reconciliation reports to determine required actions to address non-compliant software installations
• Analyze software usage reports and establishing removal rules for infrequently used software
• Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits
• Lead complex internal and external audits related to IT Asset Management and delivery resolutions aligned with audit plans
• Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets
• Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore, including opportunities for streamlining and automation
• Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation
• Validate software installation inventory and license compliance reports
• Provide requirements, use cases, user stories to support new or improved SAM functionality

• 5+ years of hands-on experience with ServiceNow SAM Pro (Yokohama or later)
• Strong understanding of the relationship between software models, catalog items, client software delivery processes and associated workflows within ServiceNow
• Deep knowledge of licensing metrics and contract terms for Tier 1 publishers (Microsoft, IBM, Oracle, VMware, Broadcom)
• Proficient in managing the full software asset lifecycle, from request and procurement through discovery, allocation, reclamation, and retirement
• Skilled in maintaining contractual compliance and leading internal and external audits to ensure alignment with regulatory and corporate standards
• Strong quantitative and analytical capabilities to interpret reconciliation and usage reports, identify non-compliance, and recommend corrective actions
• Demonstrate exceptional attention to detail in managing complex software asset data, ensuring accuracy in software models, entitlements, discovery normalization, and reconciliation processes
• Proactively identifies discrepancies and inconsistencies in software usage, licensing, and inventory, and takes corrective action to ensure data integrity and audit readiness
• Apply a meticulous approach to documentation, reporting, and communication across cross-functional teams and stakeholders

• 401k matching
• Health insurance
• Employee stock purchase plan
• No-cost programs for all colleagues
• Tuition assistance

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.