Supplier Engagement Specialist

The Supplier Engagement Specialist is responsible for fostering strong, collaborative relationships with partnering vendors and agencies to support HWL’s Client programs across Nursing, Allied, Non-Clinical, Physician, and Provider staffing. This role ensures vendors are aligned with client goals, delivering qualified candidates in a timely manner, and contributing to overall program success.

• Serve as a key liaison between HWL’s Supplier Engagement team and vendor partners.
• Monitor and report on supplier performance using KPIs and SLAs (e.g., fill rates, submission declines, cancellations).
• Analyze vendor trends and provide actionable insights to leadership.
• Maintain accurate documentation of supplier communications and updates (e.g., communication/meeting logs, contact workbook updates).
• Communicate urgent market needs and program priorities to vendors.
• Prepare and present quarterly supplier activity audits and scorecard reviews.
• Coordinate quarterly review schedules for top-performing suppliers.
• Assist in organizing Supplier Summits, including communications and materials.
• Collaborate with Account Managers to identify areas for supplier improvement.
• Develop and distribute vendor surveys; analyze and present findings.
• Generate targeted vendor lists based on region, specialty, or service line.
• Promote a positive supplier experience to foster program advocacy.
• Track and communicate supplier wins and concerns to stakeholders.
• Monitor and respond to inquiries in the supplier email inbox.
• Attend supplier meetings to address performance, engagement, and compliance.
• Communicate agency contact updates to Divisional Leadership and Account Management team, and/or additional departments as needed.
• Communicate urgent market needs to suppliers to meet the overall goal of the Client’s program.
• Prepare quarterly Supplier/Program activity audits and present to leadership.
• Manage Supplier Engagement Director schedule for quarterly scorecard reviews with top 25 suppliers (NANC) and top 10 suppliers (Physician and Provider).
• Prepare quarterly activity reports for NANC agency scorecard reviews (e.g., submission decline, pre-start cancellations, early terminations).
• Assist in organizing Supplier Summits – communicating invitations to agencies, collaborating on material, and participating in summits.
• Work with each Account Manager to obtain understanding of day-to-day process and areas to improve with suppliers.
• Create/communicate vendor/agency surveys as necessary, collecting/presenting responses.
• Export focused vendor lists, filtered according to request (e.g., region/states, service lines, job groups, specialties).
• Promote a positive supplier experience to foster program advocacy. Assist with collection of concerns/wins so feedback can be provided to all stakeholders.
• Attend supplier meetings to address concerns, review performance, and support engagement. Perform other duties as assigned.

• Understanding of healthcare staffing & fulfillment process & supplier relations.
• Experience Required: 3+ years of experience in vendor management, client services, or healthcare staffing preferred.
• Experience with CRM or vendor management systems preferred.
• Strong communication, interpersonal, presentation and organizational skills.
• Proficiency in Excel, reporting tools, and CRM/VMS and AI systems.
• Ability to analyze data and present insights clearly.
• Service-oriented mindset with a focus on relationship building.
• Comfortable working in a fast-paced, collaborative environment.
• Familiarity with healthcare staffing segments (Nursing, Allied, Non-Clinical, Physician & Provider) is a plus.
• Strong customer service and public relations.
• Able to work well independently and in a team environment.
• Attention to detail and solid organizational skills.
• Analytical and problem-solving skills.
• Promotes goodwill and a positive image of the Company.
• Strong time management skills.
• Current industry knowledge.
• Coordinates activities effectively with stakeholders.

• Improve Supplier Fill Rate
• Improve Submission Quality
• Reduce pre-start cancellations and early terminations
• Conduct quarterly scorecard reviews with 100% of top-tier suppliers
• Maintain 100% accuracy in agency contact documentation and updates
• Respond to supplier inquiries within 24 business hours
• Deliver quarterly Supplier/Program activity audits on time with actionable insights
• Achieve a supplier satisfaction score of ≥ 85% from post-engagement surveys
• Increase supplier participation in summits and surveys
• Ensure 100% completion of scheduled scorecard reviews and summit preparations
• Maintain zero compliance issues related to supplier documentation and engagement protocols
• Contribute to ≥ 95% client satisfaction with supplier performance
• Support initiatives that result in increase in market share for top-performing vendors

HWL is a company that comes to the market with deep expertise from leading healthcare GPOs and supply chains, workforce management software providers, healthcare delivery organizations, cutting-edge technology organizations, and leading staffing agencies. Our workforce solutions deliver results that lower overall costs, produce higher-quality staff, and increase visibility into overall labor activity and metrics.