VP of Consumer Experience - Experience Insight

JOB DESCRIPTION Details Department: Experience Insight Location: Remote with frequent travel - at least 2x per month Eligible for an annual bonus incentive The VP, Consumer Experience - Experience Insight serves as a a key member of the Consumer Experience Team. The VP, Consumer Insight leads our overall Experience Insight Strategy and is accountable for applying innovative and rigorous research methods that transform the insights function into a source of sustainable competitive advantage through actionable insights aligned with business goals.

• Provide executive level leadership on National Consumer Insight, propelling our Net Promoter Score (NPS) growth and helping prioritize strategic efforts that have the greatest impact for our consumers.
• Bridge the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams.
• Provide matrix leadership to the Market-level Consumer Insight resources for robust analyses, simple communication, and actionable guidance to our Executive leadership.
• Identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets/line of business.
• Ensure strategic and operational plans, communications, and other activities across all markets/lines of business are aligned and founded in consumer truth.
• Deliver organizational performance outcomes on time, within budget and aligned to Ascension’s Strategic Plan.
• Oversee cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.
• Recommend and provide ongoing analytical support for incentive-based consumer measures.
• Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.

• Education: Associate’s degree/Bachelor’s degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
• Additional Preferences: Master’s Degree preferred
• 10 years of relevant experience preferred, 7 being in senior leadership
• 4 years of research experience
• Previous senior leadership consumer insight experience and understanding
• Ability to communicate with objectivity and clarity to drive change in a large, complex organization with matrix reporting relationships
• Excellent organizational skills with an ability to prioritize multiple demands and projects
• Key Attributes: analytical / insight skills, critical thinker, highly developed communication and data visualization skills, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, innovative mindset, direct, transparent, resilient, inclusive, compassionate, high emotional intelligence, demonstrated experience with change management and conflict management

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.