Claims Officer

Purpose of Role: As a Claims Officer, you will be responsible for the creation and registration of claims under the Motor Claim department. The role involves examining and assessing of assigned claims, providing recommendations for decision and/or approval for offers, and managing the payment process from initiation to eventual authorization of payments.

• Ensure timely acknowledgment and processing of all received claims notifications and submissions, with claims accurately registered and appropriate reserves allocated
• Facilitate the initiation of payments within five working days of receiving a request
• Address and resolve claims-related inquiries and complaints promptly and efficiently
• Promote effective communication with all stakeholders, including policyholders, agents, marketers, and branches, to enhance efficiency and address concerns collaboratively

• At least 1 year of experience in claims processing, customer service, or similar administrative roles
• Strong attention to details and effective time management abilities
• Able to work cross-functionally, adapt to process improvement, and thrive in a team-oriented environment
• Proficient in both verbal and written communication

• Ensure timely acknowledgment and processing of all received claims notifications and submissions
• Facilitate the initiation of payments within five working days of receiving a request
• Address and resolve claims-related inquiries and complaints promptly and efficiently
• Promote effective communication with all stakeholders, including policyholders, agents, marketers, and branches, to enhance efficiency and address concerns collaboratively

Our Culture: Our Culture is built on the principles of integrity, respect, and open communication. We are committed to providing our employees with a stable work environment with equal opportunity for learning and personal growth.