Data Center Energy Resource Program Manager

Data Center Energy Resource Program Manager Onsite Campinas | Microsoft Careers

• Data Center Operations
• Primary focus in Managing IT Allocation at the Campus/Metro level
• Familiarize with the Data Center design and manage the IT resources
• Ensure compliance with data center business units and service-level policies
• Engage with appropriate teams and resources to execute tasks or projects
• Manage programs associated with the area of responsibility
• Demonstrate conscientiousness on cost adheres to budget requirements
• Follow and adhere to safety and security policies and procedures
• Participate in Root Cause Analysis (RCA) process as appropriate
• Raise risks to the IT capacity allocation and planning
• Identify power stranding and contractual inconsistencies (leased spaces)
• Ensure that the critical environment information is properly entered and maintained (tooling)
• Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs
• Service Delivery
• Manage the assigned projects or programs to meet service delivery objectives
• Recognize potential customer impact of other events and issues
• Proactively review schedules and avoid conflicts when possible
• Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
• Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met
• Data Center Work Environment
• Share best practices
• Assist others in learning role, process, procedures
• Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups
• Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps
• Provide mentorship across data centers for specific expertise
• Seek training opportunities that meet the interest of the business as well as own career goals and objectives
• Suggest ways of reducing risk of performing maintenance
• Work with others to accommodate scheduling needs
• Suggest improvements in implementation based on depth of understanding
• Contribute to a positive team environment by learning and adopting best practices
• Contribute constructively during team meetings and in cross-discipline collaborations within the service team
• Recognize priority of team success over individual achievement
• Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results
• Ownership
• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience
• Support escalation of issues to appropriate owner
• Embody our Microsoft One culture and values

• High School Diploma or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience
• Fluency in English and Brazilian Portuguese
• Ability to work 100% onsite in the Campinas region

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

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