Ops Research Analyst

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. An Ops Research Analyst supports the application of statistics, math, business acumen, and computer science concepts to collect, organize, analyze, summarize, and interpret data. This role also maintains and troubleshoots Revenue Management technical applications that unlock revenue generating opportunities, enable smarter decision making, and improve efficiency for the Revenue Management Department.

• Formulates solutions and communicates results from data analysis with assistance from more experienced Data Scientists
• Assist in research, data mining, developing conclusions and presenting findings to leaders for discussion and evaluation
• Supports the ongoing effectiveness of models in use by stakeholders
• Use technology skills to build, update, and maintain scalable applications, datasets, and automated processes based on provided requirements
• Assist in enabling Yield Management and Pricing to be more effective and efficient by working with more senior members of the Team to create reports and strategies
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of foundational statistics and math concepts
• Knowledge of statistical and scripting programming languages
• Ability to collect, organize, visualize and assimilate data by turning raw data into meaningful information using data-oriented programming languages and visualization software
• Ability to identify problems and review related information to develop and evaluate options and implement solutions
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions
• Ability to deliver assignments that are medium in scope and high importance
• Ability to provide appropriate written documentation of tools, processes, and projects

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.