Business Intelligence Senior Delivery Associate II

Join us as a Business Intelligence Senior Delivery Associate to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Lead and coordinate all BAU support activities for BI applications in the Underwriting domain.
• Serve as Subject Matter Expert (SME) for the BI UW applications, by documenting technical process, support protocols, and application changes to ensure knowledge retention.
• Collaborate with stakeholders to understand BAU requirements and prioritize enhancements and maintenance.
• Work closely with business users, IT, platform teams and project managers to understand requirements and priorities
• Monitor and maintain compliance for GEAR tower applications and support internal and external audit requirements.
• Implement and enforce SDLC best practices for BI application support, including rigorous documentation and SLA management.
• Oversee vendor-managed service teams, ensuring high-quality deliverables, KPI tracking, and service level adherence.
• Drive continuous improvement initiatives, including automation of support processes, performance tuning, and reporting optimizations.

• 8 years of experience in Business Intelligence application development and production support roles.
• 3 years of experience within the insurance or financial services industry, preferably in Underwriting or compliance/reporting areas.
• Experience in deploying, maintaining, and monitoring BI reporting solutions on various BI platforms like PBI, Tableau, Cognos and/or Qlik

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.