Field Service Engineer (Transfusion Service Ambassador)

Field Service Engineer (Transfusion Service Ambassador) job at Abbott | Abbott Careers

• Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer
• Act as trusted partner to existing customers
• Build promoters and achieve targeted retention rate
• Manage and drive development of accounts according to strategic account plan
• Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist
• Coordinate order; delivery; and billing
• Responsible for implementing and maintaining the effectiveness of the quality system
• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan; prepare and follow up customer visits
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of customer
• Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

• Bachelor’s degree or equivalent relevant experience required
• Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers
• Strong people management and communication skills
• Trouble shooting/problem solving skills
• Computer skills (word, excel, power point, internet savvy)
• Shows ability to prioritize independently
• Negotiation skills
• Demonstrate sales skills
• Commitment to customers
• Service-minded

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• Excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit

Abbott is a global healthcare leader that helps people live more fully at all stages of life