Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• Want to “dabble in data”? Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

• A passion for problem solving with the ability to lean into challenges
• Curiosity driven, self-starter, accountable and life long learner
• Solid organizational skills including attention to detail
• Ability to ask probing questions to fully understand initiative impacts and design solutions in line with top of house strategy
• Outstanding collaboration and communication skills, capable of interacting and influencing stakeholders at all levels

• 401k matching
• Health insurance
• Flight privileges

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