Xfinity Retail Service Associate - Bilingual Required (Spanish)

Responsible for supporting the store team so that a best in class experience for customers can be delivered

• Provides strong understanding and enthusiasm for technology, especially company products and services
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment
• Serves as an in-store expert for Xfinity Mobile support
• Providing in-store post-sales support for device data transfers and phone number ports
• Assists Store Leadership in Inventory and Merchandising responsibilities
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
• Assists with receiving inventory and properly stocking the back of house to store standards
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

• Must be fluent in both Spanish and English
• Provides great support to customers and the store team while constantly striving for improvement
• Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more
• Works on straight forward tasks using established procedures

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them