Principal Experience Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. athenahealth is a progressive & innovative U.S. health-tech leader, del...

• Define the north star for data requests, delivery, and support.
• Turn vision into patterns, roadmaps, and simple rules teams can use.
• Map journeys and service blueprints that align people, tools, and policy.
• Keep touchpoints consistent across UI, content, SLAs, and handoffs.
• Bring AI into setup, monitoring, and resolution with measurable wins.
• Pilot assistants for guided configuration, anomaly alerts, and smart runbooks.
• Simplify intake and configuration. Tighten incident and change flows.
• Clarify ownership and handoffs so teams move faster with confidence.
• Create usable patterns for FHIR Bulk, HL7, CCDA, and API-first delivery.
• Plan versioning, change intake, and deprecation so clients stay stable.
• Own a scorecard: time to first data, freshness, completeness, latency, MTTR, CSAT.
• Build views that help teams see risk early and act quickly.

• 10+ years in UX or service design, with 3+ in data-heavy or platform work
• Portfolio with end-to-end service outcomes
• Service craft: journeys, blueprints, IA, content, ops playbooks
• Hands-on with AI tools and assistive workflow patterns
• Interop awareness: FHIR, HL7, CCDA basics
• Metrics mindset: comfortable setting and moving KPIs
• Clear communicator and facilitator across ICs and leaders

• 401k matching
• Health insurance
• Flight privileges
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.