DSHS Lakeland Chief Switchboard and Telephone Operator

DSHS's Behavioral Health and Habilitation Administration (BHHA) is seeking a PBX Chief Operator to join our dedicated team at Lakeland Village in Medical Lake, WA.

• Supervise and direct all PBX staff to include: hiring, training and evaluating staff in proper operation/compliance of all DSHS, DDA, Lakeland Village and accompanying procedures
• Write/perform performance evaluations on PBX operators
• Complete Daily Activity Report for timekeeping of PBX operators
• Disseminate all emergency (STAT) calls related to medical, behavior, fire and disaster
• Monitor office equipment for needed maintenance, repair/replacement
• Monitor campus wide Simplex/Grinnell multi-panel fire alarm and fire suppression system
• Engage in customer service and public relations for callers, visitors, employees and clients
• Coordinate problems with ISSD that effect operations of switchboard/phone lines

• At least two years of experience as PBX operator or PBX Security Communications Operator
• Working knowledge of supervisory concepts/principles in the managing of personnel, effective verbal/non-verbal communication, and state resources/equipment
• Skilled use of computers and Microsoft programs: Word, Access, Outlook and Excel
• Able to type 32 wpm
• Graduated from high school or hold GED equivalency

• Medical, dental, and basic life insurance
• Flexible spending account for health care expenses
• Basic life and long-term disability insurance
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Paid holidays and personal holiday
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Leave Sharing
• Parental Leave
• Leave Without Pay

DSHS's Behavioral Health and Habilitation Administration (BHHA) is seeking a PBX Chief Operator to join our dedicated team at Lakeland Village in Medical Lake, WA.